Your satisfaction, guaranteed
At Charlotte's Prey, we stand behind the quality of our luxury perfumes and oils. If for any reason you are not completely satisfied with your purchase, we are here to help. Please review our return policy below.
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
To start a return, contact us at charlottesprey@gmail.com with your order number and the reason for the return. We will respond within 48 hours with a return authorization and shipping instructions. Do not send your purchase back without first receiving a return authorization.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or was the wrong product. We recommend using a trackable shipping service and keeping your return receipt, as we cannot guarantee we will receive your returned item otherwise.
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within 5–7 business days. Shipping charges are non-refundable except in cases of damage or error on our part.
If your order arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and packaging. We will arrange a replacement or full refund at no cost to you, including return shipping if applicable.
We only replace items if they are defective or damaged. If you need to exchange a product for a different scent, size, or item, please return the original product following our return process and place a new order for the desired product.
For any return-related questions or to start a return, reach out to us and we'll be happy to assist.
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